Ecomuseum Zoo Visitor's Guide

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The Ecomuseum Zoo takes the health and safety of its visitors and employees very seriously. In order to ensure a safe environment for all during your visit to the zoo, here are some ground rules to follow during your visit:

The vaccine passport is required for the zoo visit.
The advance purchase of tickets online is mandatory for visiting the zoo, including for zoo members. You will have up to 24 hours before the date of your visit to change your reservation if necessary. Same-day purchase is possible.
Wearing a mask is mandatory inside the main pavillion at all times for all our visitors aged 10 years and older (suggested for visitors under 10 years old). Wearing a mask or face-cover is strongly suggested for the outdoor visit, but not mandatory. Visitors who refuse to comply with these regulations will unfortunately have to leave the premises. Masks are available for sale at the ticket office if necessary.
Observe the cough etiquette. If you have symptoms of Covid-19 or have been in contact with an infected person, postpone your visit to another day.
Hand washing stations are available at the main pavilion. Please wash your hands upon arrival, and as soon you're coming back indoors.
For any purchase at the zoo, as in the souvenir shop, we prefer contactless payment.

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Visitor services

parking icon Free parking on-site

picnic table icon The outdoor picnic area is now available.

gift icon The gift shop remains open and has been moved to a larger room in the main pavilion. We prioritize contactless payment.

vending machine icon Don't forget to bring your reusable water bottle, since the water fountains will be closed, but it will be possible to fill your water bottles. Vending machines are available for snacks and drinks, and are regularly sanitized. No microwaves are available.

The washrooms, changing tables and nursery room are accessible as usual. We have strict sanitary protocols for these infrastructures, as for the rest of the zoo.

Zoo map

In order to comply with the measures established by Québec's Public Health, we will not hand over any zoo map in paper version. We invite you to download the Ondago app on your mobile device and download the zoo map before your visit so that you are ready to hit the trails!

Click here to download the app

Questions about our measures?

Here are all the answers to your questions related to our sanitary measures.

We wish to reassure you that the Ecomuseum Zoo takes the protection of its customers and employees very seriously. We strictly follow the health standards of the National Institute of Public Health and we have implemented strict hygiene and personal protection protocols to ensure everyone's safety.
The vaccine passport is required for the zoo visit. Our information team is in place to help visitors and ensure compliance with the respiratory etiquette for the well-being of all . Hand washing stations are available wherever necessary. Wearing a mask is mandatory for everyone over the age of 10 years old indoors.
Of course, all these measures go hand in hand with the collaboration of visitors and their attention to the instructions in order to contribute to the collective well-being.

As with all public outings at the moment and despite all the health measures implemented at the Ecomuseum Zoo, there is no "risk zero" at this time. It is everyone's responsibility to follow the measures in place, to comply with the cough etiquette and to wear the mask to reduce the risk to a minimum.

Wearing a mask is mandatory inside the main pavilion of the Ecomuseum Zoo. During your outdoor visit, the mask is recommended, but not mandatory.

We have not had an officially confirmed case. Of course, it is impossible to be 100% certain that we had no cases on our premisses since it is possible to be a carrier of the virus while being asymptomatic. However, rest assured that the Ecomuseum Zoo has very strict sanitary measures in places to reduce the risk of contagion to a minimum.nimum.

We know that certain species are more likely to contract Covid-19, such as felines or mustelids (otters, fishers, American Marten, etc.). At the Ecomuseum Zoo, these animals are subject to close veterinary supervision and measures have been put in place to protect them. Note, however, that there is no evidence that infected animals could transmit the virus to humans.

We make sure that the measures put in place are respected by visitors. However, if you witness acts that go against the measures in place on the part of other visitors, do not hesitate to reach out to a staff member. They have been trained to react to complaints or denunciations.

If you experience symptoms related to Covid-19 during your visit, please notify a member of our team immediately. Procedures are in place and we will explain the steps to protect other visitors, as well as our team members.

Yes, we remain accessible.

Information for our visitors

Sanitary measures at the Ecomuseum Zoo

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