Information for our visitors

We wish to reassure you that the Ecomuseum Zoo takes the protection of its customers and employees very seriously. We strictly follow the health standards of the National Institute of Public Health and we have implemented strict hygiene and personal protection protocols to ensure everyone's safety.
We have a maximum of visitors at the same time on the site in order to ensure everyone can respect physical distancing. Our information team is in place to help visitors and ensure compliance with the respiratory etiquette for the well-being of all . Hand washing stations are available wherever necessary. Wearing a mask is mandatory for everyone over the age of 10 years old everywhere on-site, both indoors and outdoors.
Of course, all these measures go hand in hand with the collaboration of visitors and their attention to the instructions in order to contribute to the collective well-being.

As with all public outings at the moment and despite all the health measures implemented at the Ecomuseum Zoo, there is no "risk zero" at this time. It is everyone's responsibility to follow the measures in place, to comply with the cough etiquette and to wear the mask to reduce the risk to a minimum.

Wearing a mask is mandatory inside the main pavilion of the Ecomuseum Zoo, as well as in all the outdoor pathways. During your outdoor visit, we accept face-covers such as scarfs, as long as they are worn over your nose at all times. When coming indoors, we ask that you wear a proper mask.

We have not had an officially confirmed case. Of course, it is impossible to be 100% certain that we had no cases on our premisses since it is possible to be a carrier of the virus while being asymptomatic. However, rest assured that the Ecomuseum Zoo has very strict sanitary measures in places to reduce the risk of contagion to a minimum.nimum.

Yes, there are currently sections of the zoo that are not accessible for viewing due to the physical distancing measures required for a safe visit:
- The indoor exhibit “amphibians, reptiles and fish” is closed for visitors for an indefinite period;
- The indoor dining area is closed and has been transformed into a temporary giftshop to create a one-way path to visit the zoo;
- The children's playground is currently closed since the structures do not allow complete disinfection;
- The birds of prey section is still under renovation. However, you have access to the eagles' living space and you will be able to see the Snowy Owl. - The outdoor picnic area is not accessible during winter time.

We know that certain species are more likely to contract Covid-19, such as felines or mustelids (otters, fishers, American Marten, etc.). At the Ecomuseum Zoo, these animals are subject to close veterinary supervision and measures have been put in place to protect them. Note, however, that there is no evidence that infected animals could transmit the virus to humans.

We make sure that the measures put in place are respected by visitors. However, if you witness acts that go against the measures in place on the part of other visitors, do not hesitate to reach out to a staff member. They have been trained to react to complaints or denunciations.

If you experience symptoms related to Covid-19 during your visit, please notify a member of our team immediately. Procedures are in place and we will explain the steps to protect other visitors, as well as our team members.

As the Ecomuseum Zoo is a non-profit organization, admission revenue represents a significant contribution from visitors to keep the zoo running and to ensure animal well-being. Please note that all the usual animals are visible, even if some observation points have changed. The prices therefore remain fixed for this year, in order to give us the chance to mitigate the impacts of the crisis. We have evaluated everything seriously and we still consider the experience to be profitable for visitors. Also, please note that our winter prices are always less expensive then the high season prices.

Yes, we remain accessible. Even though they are well maintained in winter, the pathways can be a little more difficult to manage for some wheelchairs that are less adapted to snow.

The Ecomuseum Zoo only accepts group visits of less than 25 people. They must break up into sub-groups of less than six people in order to avoid large gatherings on site. These measures are reassessed according to the current standards of Québec's governement and the INSPQ.